Operations Trainer


Operations Trainer
Alorica- Rockford, IL

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account.

Direct supervision is exercised over subordinate personnel.

• Conducts new hire, program revision and remedial training following instructional guides

Evaluates trainee performance

Provides written evaluations of employee performance to management as required

Maintains positive, consistent communication with departments and corporate staff

Reports on progress of assigned projects to Training Manager

Maintains ongoing dialogue with department heads as needed

Maintains accurate training records


• Perform other duties as assignedJOB REQUIREMENTS

Minimum Education and Experience:

Possession of a High School Degree, GED or other equivalent education; Associates degree preferred

Two (2) years’ experience in training and/or customer call center experience

Knowledge, Skills and Abilities:

Demonstrated knowledge of adult learning techniques and best practices in training delivery

Demonstrated knowledge of specific account provisions, products, and policies

Ability to communicate effectively both orally and in writing

Excellent listening skills

Demonstrated proficiency of presentation skills

A wide degree of creativity and latitude is expected

Knowledge of Microsoft Word, Excel, and PowerPoint

Work Environment:

Ability to work in a fast paced, ever changing environment

Physical Demands:

Some domestic travel

Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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