Operations Analyst


Operations Analyst
Equity Residential- Chicago, IL

Operations Analyst

Working for Equity Residential (EQR), an industry leading multi-family REIT headquartered in downtown Chicago, means being part of a community and striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.

Our portfolio of high-quality properties in growth markets –New York City, Boston, Washington DC, Seattle, San Francisco and Los Angeles, to name a few– provides homes where people most want to live.

We've got the best people in the business, and our experience shows in our dedication to residents and in how much we value each other as colleagues.

That’s why our employees say they are proud to work at Equity, a company that knows how to “Live Remarkably”.

That’s what our Be.Think.Play.Live. culture is all about.

We are currently seeking an inquisitive, motivated, organized, and flexible teammate to join our Property Operations team as an Operations Analyst.

Under the direction of the Director, Property Operations, the Operations Analyst will perform a full range quantitative and qualitative data analysis using a variety of systems to evaluate the effectiveness of our operational programs.

From this data, this person will draw conclusions and present those to management.

This person will work with the Director of Property Operations to implement found opportunities and address issues.

The Operations Analyst will be expected to regularly collaborate with property management leaders, corporate teams, program managers and other analysts.

As an Operations Analyst you will be a part of a hardworking and fun team of fifteen other individuals who collectively manage $190MM in company expenses and $80MM in ancillary revenue.

Our team supports programs across all business segments from operations to new construction to renovation and capital expenditures.

As this position grows there will be opportunity to manage some of the other 55+ expense and income categories that we consult on for the business.

Who you are:
Data Hound. When you discover a problem you pause and think about the root cause.

You love numbers and data and you like to tell a story that summarizes all you’ve learned from hours of having your head in a spreadsheet.

You like digging for facts and testing assumptions. You know you don’t have all the answers so you go out searching for information before you make a decision.

Creative Problem Solver. You are an idea person and like coming up with smart solutions to new challenges.

You like to balance the big picture with the details to come up with the best strategy. You’re constantly thinking about how we can do it better.

You love the art of figuring things out. You like to plan before acting to ensure you are making the right move.

People Person. You like people and being part of a team. You enjoy talking on the phone to customers and vendors and sharing ideas.

You like building relationships and appreciate the value that everyone brings to the table.

Tech Savvy. Tools like email and internet access start as basic necessities in your daily operation. You love all things Google.

You are also a strong Microsoft Excel user and know how to leverage its extensive capabilities.

To help effectively convey your analysis, findings, and results, you take pride in creating aesthetically pleasing and effective charts and graphs.

Flexible and Adaptable. You enjoy managing a lot of things at once and you don’t mind jumping from one topic to the next.

You are comfortable living in the grey and embrace change. You don’t get stressed easily when there is more to do than time allows - you like the challenge.

You Love Learning. You are naturally inquisitive and love to learn new things.

You strive to do things better today than you did yesterday and you are constantly acquiring new skills.

Once you learn these skills you enjoy sharing them with others so they can benefit too.

You like to understand the “why” behind things and strive to become an expert in what you do.

Organized and Accountable. You might like lists and checking things off.

You take great notes and know how to prioritize competing projects and tasks to make the biggest impact. You ask lots of clarifying questions so that you can deliver on expectations.

Talking is fun and writing is cool too. Your writing and speaking skills are clear and effective, helping you connect well with others at all levels of the organization.

You consistently know how to organize your communication concisely in order to successfully get your message across.

What you’ll do:
Broadly learn about many of the 55+ categories we manage and be able to speak to opportunities and challenges in these areas.

Categories include things such as appliances, maintenance repair and operating equipment, janitorial services, flooring, etc.

Collaborate with category managers and analysts to fully understand the programs they manage.

Perform detailed monthly analysis of revenue and expenses and other key metrics used to evaluate these programs in Equity’s portfolio of approximately 300 communities and 78,000 apartment homes.

Provide quality customer service to internal business partners, such as category managers and other analysts, while addressing opportunities such as vendor data issues, property compliance variances, etc.

Develop and maintain databases and trackers of key information used to manage these programs including contract terms, costs, risks, key issues, facility information, etc.

Requirements & Previous Experience:

Bachelor’s degree required preferably in business, economics, or IT.

2-3 years previous work experience in a professional environment is preferred.

Strong written and verbal communication skills, with an ability to speak and write in a clear and articulate manner.

Must have strong skills in Microsoft Excel, plus familiarity with other Microsoft Office programs and
Google applications.


We recognize everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique options to employees, like paid maternity and paternity leave, adoption benefits and paid time off for community service projects. .

Work Locations IL-Chicago Corporate 2 N Riverside Plaza # 400 Chicago 60606
Employee Status Regular
Job Type Full-time

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