InterContinental Chicago Magnificent Mile


Group Reservations Coordinator
InterContinental Chicago Magnificent Mile - Chicago, IL

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable.

A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of
creating Great Hotels Guest Love.

The Career Opportunity: Group Reservations Coordinator


Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations-Opera system and creates a file for each group

Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group

Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response

Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pick ups for groups contacts, usually on a weekly basis or upon request

Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members

Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures

Responsible for supplying all necessary group information on a weekly basis for the 10 day forecast report and printing cutoff reports for groups in the near future

Attends pre-con meetings for all high profile groups as per request

Makes breakfast coupons for groups

Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc
Aids in training

At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures

Performs all tasks requested by management


4-year college degree
1-3 Years of customer service experience required in hospitality, preferably Front Desk or Reservations

Knowledge of Opera a plus

Skills & Abilities:

Excellent written and verbal communication skills

Must speak fluent English

Ability to multi-task

Attention to detail

Proficient in computer systems; Microsoft Office (Word,
Excel and PowerPoint)

Ability to prioritize, organize and follow-up

Ability to work under pressure and in fast-paced environment

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.
What Do You Get?

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Group Reservations Coordinator? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity
InterContinental Hotels Group

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