Student Safety Center Coordinator


Student Safety Center Coordinator
Chicago Public Schools- Chicago, IL

Student Safety Center Coordinator(Job Number: 180000ZM)


The Student Safety Center Coordinator position serves a critical role in CPS Office of School Safety and Security strategies by effectively implementing the 24/7 Student Safety Center including but not limited to video surveillance/investigations, alarm monitoring and call intake.

The position plays the central role within the Student Safety Center Team of ensuring that accurate information is gathered and disseminated appropriately and swiftly.

The position will build relationships with local and federal law enforcement and school administrations across the district.

The position will also work with all stakeholders including other CPS staff and Parents to provide high quality, professional customer service in all situations including emergencies.

Principal Accountabilities & General Responsibilities:

Perform the required functions of the Student Safety Center (SSC) during the assigned shift with a strong orientation towards action and urgency including, but not limited to: receiving, recording, and reporting serious incidents involving CPS students, staff or property.

Implement SSC notification process for CPS executives for serious incidents involving CPS students, staff or property.

Serve as emergency liaison between CPS and local law enforcement agencies.

Monitor real-time camera surveillance across CPS schools and city agencies’ cameras using defined camera mission protocols

Manage the review of video surveillance during security and legal investigations.

Implement all operational protocols, policies, and procedures for the Student Safety Center.

Schedule and coordinate the Off Duty Police Officers serving in the Student Safety Center and on the Rapid Response Team based on situational prioritization as requested by the Network Safety Team.

Receives and responds to electronic alarm notification of local-based alarms due to break-ins, fires or other unusual situations.

Provision alarm codes for school staff and newly installed systems at schools

Coordinates with first responders, CPS Safety and Security and school administration when there are notifications of alarms or other emergency situations.

Verifies that alarm and camera systems are in working order on a regular basis and notifies appropriate personnel when a defect is detected.

Support Security Operations in crisis response and incident management

Define and implement continuous improvement strategies for the SSC to continually optimize the operations.


Must have the flexibility to work shifts across the “24/7” Student Safety Center

Bachelor's degree in Criminal Justice, Information Technology or related fields preferred.

Master’s degree preferred.

Prefer 4-7 Years of combined experience in call center, surveillance, technology, security, vendor and project management.

Ability to prioritize multiple concurrent emergencies while transmitting accurate information to stakeholders in a timely manner.

Experience working with the Chicago Police Department or other law enforcement agencies.

Experience managing a team effectively during emergency situations including lock downs, evacuations, and other high profile events.

Must have working knowledge of access control systems to include: programming, managing access levels, time zones, alarms, and event monitoring (preferably Genetec, RapidEye or Salient).

Understanding of IP based video technology is required.

Must be able to troubleshoot minor technical issues and initiate immediate action for resolution.

Must be able to multi-task; effectively work with security system integrators, IT and other stakeholders to coordinate, provide instruction and to guide the implementation process on all technology related projects.

Individual must possess a technical aptitude, be a self-starter, and have the ability to manage a construction design project from conceptualization through implementation.

Candidate must have working knowledge of security operations concepts.

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