Assistant Clinical Services Manager DD/MI PSR Supervisor


Assistant Clinical Services Manager DD/MI PSR Supervisor
Sertoma Centre- Matteson, IL


Support people with dual diagnoses in developing skills to manage mental illness, socialize with others, and decrease reliance on professional supports.

Provide administrative, program, and clinical support to the DDMI Psychosocial Rehabilitation (PSR) Program Team under the direction and guidance of the Clinical Services Manager.

Position Responsibilities
Essential Functions

Provide leadership and direction for the DD/MI PSR group program services under the guidance of the Clinical Services Manager.

Continue to research best practices and incorporate into program services.

Develop and incorporate innovative opportunities using the recovery based philosophy and information regarding dual diagnoses for mental health services and outcome based delivery.

Utilize a team approach for training, hiring, and supervising the QMHP, MHP, and Master-Level Intern positions.

Facilitate weekly team meetings by coordinating weekly program coverage and effectively communicate administrative, clinical, and program information to necessary staff and leadership.

Facilitate mental health services to DD/MI PSR consumers in accordance with their treatment plans and complete all required documentation and billing according to Sertoma Policy, Rule 132, and accreditation bodies within specified deadlines.

Complete or coordinate the intake process for DD/MI PSR consumers.

Collaborate with the QMHPs when assigning consumers.

Regularly provide CMHC and DD intake departments with current number of openings in DD/MI PSR and identify need for expansion or constriction of program/staff/etc.

Collaborate with the DD Waiver Service Coordinators, Consumer Services, Day Program Operations, and Clinical Services Manager to ensure open communication and coordinate treatment between staff to support consumer engagement.

Provide clinical and administrative oversight to programming services as designated by the Clinical Services Manager.

Job Qualifications:

Qualified Mental Health Professional (QMHP) qualified, with Master’s Degree in Human Services related field.


Minimum of two years’ experience working with individuals with mental illness and working knowledge of the recovery model preferred.

Group and individual therapy with adults with severe and persistent mental illness and/or adults with developmental disabilities; experience with both preferred.

Experience with Medicaid Rule 132 documentation and billing requirements preferred.

One year supervisory experience preferred


Current Clinical Licensing (LCPC/LCSW) required.
Language: English as a first or second language.

Additional Qualifications
Valid Illinois driver’s license and documentation of current auto insurance, with good driving record and car available.

Eligible for and completion of certification process to drive PACE vehicles.

Must be willing to work evenings/weekend hours as necessary.

Sertoma Centre provides service to “at risk populations” funded primarily by the State of Illinois.

As such, the agency is subject to compliance with the Healthcare Worker Background Check Act, hereafter referred to as the Act.

Consequently, all employees are subject to employment eligibility conditions set forth in the Act, both now and in the future.

Competencies (Knowledge, Skills and Abilities)


Effective communication skills, both written and oral.

Promote awareness of mental health, both internally and

Actively and productively participate in team meetings.

Check work e-mail, voice mail, and interoffice mail daily.

Respond to all e-mails, voice mails, memos, and other requests for information within 48 hours .

Limit all agency cell phone usage to business only purposes.

Job Specific Skills

Effective organizational skills.

Motivational interviewing.

Advanced counseling skills.

Separate personal beliefs from clinical work with consumers.

Industry Knowledge

Signs and symptoms of mental illness.

Best practice treatment approaches for addressing mental illness in the community mental health environment.

Impact of trauma on mental health status and trauma informed principles in practice.

Person centered planning.

New developments and practices in the mental health field.

Knowledge of public benefits, community resources, and mental health services throughout the south suburbs.

Knowledge of Rules and Regulations

Administrative Code, Part 132 Medicaid Community Mental
Health Services Program.

Technical Capacity

Proficiency in the use of computers and working knowledge of the following:

Available Software
Billing Systems
VPN and Wi-Fi

Position Responsibilities

Additional Job Responsibilities
Position Specific

Based upon consumer input, assist in development and implementation of mental health services including consumer educational and advocacy activities and consumer facilitated activities in collaboration with the Clinical Services Manager and staff.

Maintain relationships with local mental health providers, community psychiatric hospitals, and other support services in order to expand services and enhance supports to individuals served.

Promote awareness of mental health, both internally and externally.

Maintain open and effective communication with agency and provider staff, family, and others, in response to client’s needs, service needs, ISP follow-up, and input
on recommended services or adaptive devices.

Function as advocate ensuring protection of an individual's rights while providing a training element to empower persons with disabilities to understand and protect those rights.

Fulfill other functions on the team, as needed.

Comply with all Sertoma policies and procedures as established.

Customer Service

Facilitate mental health services to DD/MI PSR consumers in accordance with their treatment plans and complete all required documentation and billing according to Sertoma Policy, Rule 132, and accreditation bodies within specified deadlines

Respect rights and responsibilities of persons served and function as an advocate.

Exhibit professional conduct and appearance throughout all work environments in compliance with department standards.

Maintain open and effective communication with agency and provider staff, family and others in response to consumer


Schedule and status billing activities on a daily basis in the Electronic Clinical Record.

Complete all billing notes by the end of the business day every Wednesday for the week prior.

Adhere to Rule 132 guidelines for completion and standards of clinical documentation.

Report and document consumer incidents in the Electronic Clinical Record.

Submit registrations and authorizations to ensure approvals and payment of service delivery.

Complete all required management reports and maintain performance records on direct reports in a timely manner.


Respond to and manage crisis situations.

Report persons that present as a danger to self or others to be entered on the FOID Registry by a Qualified Examiner.

Report critical consumer and staff incidents to supervisor immediately.

Transport consumers safely in the community in compliance with agency policy.

Maintain a safe workplace by following agency safety procedures.


Provide training for staff and interns on groups dynamics, effective group instruction, and individual PSR/counseling/therapy in conjunction with the Clinical Services Manager and CMHC team members.

Attend all assigned training sessions offered and required by the organization.

Seek continuing education units to maintain licensure (as applicable) and best practice standards in community mental health services.

Participate in at least one training within one year of hire on trauma informed principles and/or practices.

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