Patient Services Coordinator


Patient Services Coordinator
The US Oncology Network- Oak Lawn, IL

Position Summary
The US Oncology Network believes local cancer care is better care and in 2017 Vantage Oncology joined The US Oncology Network. The US Oncology Network empowers the delivery of advanced integrated cancer care through our network of independent physicians who share expertise and resources to provide quality, value-based care close to home. Our clinical and business support capabilities, expertise and industry-leading technologies keep local practices at the forefront of high quality, efficient care delivery while enabling practice success, quality of life and financial security for physicians.

The US Oncology Network has 1,400 affiliated physicians, 400 locations across the United States and 800,000 patients treated annually

We have an immediate opening for a Patient Services Coordinator to join our team!

Professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients in a efficient and timely manner. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology*s Shared Values.


Greets patients and visitors to the clinic in a prompt, courteous and professional manner.

Checks in patients and informs clinical staff of patient arrival.

Provides and explains paperwork for the patient to complete prior to examination.

Collects, proofs for completeness, and files patient forms.

Updates demographics and insurance information in the system.

Collects co-pays and balances; provides receipt.

Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.

Pages clinic personnel as appropriate.

Communicates messages in an accurate and timely manner according to procedures.

Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines.

Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.

Records patient cancellations and missed appointments;

Reschedules appointments.

Notifies appropriate staff of the cancellation and makes note in patient chart.

Provides general administrative support by filing charts and forms.

Maintains lobby area in a neat and orderly manner.

Maintains a legible supply of forms and appropriate office supplies required for daily activities.

Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.

Other duties as requested or assigned.

May type memos and forms.


High school diploma or equivalent required.

Some receptionist or office experience preferred.

Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.

Must successfully complete required e-learning courses within 90 days of occupying position.

Demonstrates Adaptability:

Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities;

Demonstrates flexibility.

Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.

Commits to Quality:
Emphasizes the need to deliver quality products and/or services

The US Oncology Network is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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