Client Support Analyst


Client Support Analyst
Evive Health – Chicago, IL
Estimated Salary: $39k-$65k

At Evive Health we believe that people will make the right choices in health and financial well being if they're given the right information at the right time in the right way

Thats why we build personalized health and wealth tools that are multimodal flexible and rooted in predictive analytics and behavioral science

We have fostered a unique and vibrant company culture that nurtures and rewards extraordinary talent

We are growing and searching for a highly detailed customer service oriented professional with an entrepreneurial spirit who thrives in a fast paced environment

The Client Support Analyst works collaboratively within the Client Delivery Team and closely with Client Relationship Managers to ensure that all clients are very satisfied with the value and services they receive from Evive Health and that we deliver on our promises exceed client expectations and maximize retention

This role requires excellent project management skills as well as advanced communication skills to engage with clients to understand their business requirements provide guidance on process options and development of user documentation Team members are expected to actively provide feedback to improve support processes and application functionality

Overall Responsibilities Support client delivery team in meeting client expectations and goals while executing client communication and benefit hub strategies Be an Evive expert on your assigned client benefit plans coverage account structures and programs

Attend client meetings to document project tasks decisions and business requirements

Communicate timely and effectively with clients regarding program and project timelines and deliverables Some overnight travel up to 20 a month

Willing and able to travel to work face to face with national clients

Collaborate coordinate and escalate client issues by acting as a client advocate while working with all departments

Manage internal development and UAT process with client and development teams to ensure timely releases

Communicate errors and improvements to development organization and participate in testing client features configuration and content

Coordinate data exchange and collateral review approval details with client contacts and their data partners to ensure timely launch of programs and projects Monthly reporting for clients via dashboard to include site usage stats incentive program and other

My Evive features Create reporting templates for each individual digital client based on their goals to tell value stories and how My Evive makes an impact to their population and meets their goals

Complete quarterly preventive and chronic adherence analysis for clients receiving gaps in care messaging Track PG metrics monthly and share quarterly results with CDMCRM to improve strategy

Qualifications Bachelors

Degree in Health Systems Management Business Computer Science or similar field 1-2 years of project management experience a plus

Digital product content implementation and coordination within a tech organization a plus

Excellent interpersonal written and verbal communication skills

Passion for excellence and willing to go the extra mile to be a great team member with both internal and external teams

Thrive in a fast paced and ever changing environment with the ability to manage many details of several projects at the same time

A self starter who is extremely organized and excels at problem solving

Technical aptitude with strong analytical skills

Out of the box quick thinking; able to ask for help and feels comfortable approaching others;

Utilizes documentation and best practices well

Willingness and ability to take direction and coaching from teammates

Ability to learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching through trial and error;

Participates in self study and active learning with the goal of becoming a product subject matter expert

Intermediate to Excellent Microsoft Office Word Excel PowerPoint presentation and reporting skills
Perks Laid back office casual attire
Annual bonus pay
Employer paid medical insurance
Subsidized vision dental and short term disability insurance
Paid Time Off
Pre tax commuter benefit
401k with up to 4 company match

Walk station desks walk and work
Company sponsored book club
Weekly catered lunch on Thursdays
Stocked kitchen with drinks fruit and snacks
Strong culture we work hard and play hard And we watch Jeopardy every day

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