Customer Service Representative


Customer Service Representative - NSICU
University of Illinois at Chicago - Chicago, IL

The University of Illinois Hospital & Health Sciences System - NSICU department is seeking a full-time Customer Service Representative.

The work schedule for this position is from 3:00 pm to 11:00 pm- Monday-Friday.

Key Responsibilities and Duties:
Receptionist Duties (55%)

Greets all healthcare staff and internal and external customers.

Anticipates and assists needs; verbally acknowledges upon request.

Answers telephone (states unit title and name), screens and routes incoming calls to appropriate parties (using the telephone paging system if necessary).

Relays information concerning patient, unit, division or general information.

Takes messages regarding patient information (lab work, dietary, x-ray etc.) and for unit personnel and routes to appropriate parties

Screens and routes all mail to appropriate parties

Assists in the operation of medical equipment and facilities maintenance by prompting reporting through proper channels

Access and utilizes hospital systems for ordering

Retrieves information as requested

Enters accommodation code changes after order is written

Maintains and updates daily patient assignment sheet/board

Organizes and maintains neatness of shelves that store reserve supplies

Photocopying when needed

Maintain Patient Charts (15%)

Respects the confidential nature of hospital charts, medical records and other patient related information

Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed

Assembles and break downs all patients’ charts

Checks patient’s chart daily for upkeep and security of location

Enters patient information as requested

Coordinates with nurse when checking charts for completion

Compiles patient chart prior to surgery, diagnostic tests, transfer or discharge

Provides patient belonging list to RN/NT and reviews daily to ensure completeness

Assists Healthcare Staff and Patients/Significant Others (15%)

Coordinates and prioritizes unit needs with the charge nurse

Directs visitors and confers with staff when necessary

Distributes isolation gowns or scrub apparel as required

Continuously relays patient/bed status to charge and primary nurse

Assists with the admission, transfer and discharge of the patient

Completes & routes required forms & communicates necessary information to the patient/significant others

Assists with the orientation of personnel to unit procedures

Additional Responsibilities (15%)

Obtains daily report of patient activity from the ANI or charge nurse at the beginning of the shift

Maintains cleanliness and organization of the working and supply areas

Cleans all counters and phones daily on shift assigned

Communicates daily shift activities with nurses, patient care director and on-coming shift

Responsible for implementing manual procedures to be taken in the event of a computer system breakdown and maintaining paper forms.

Maintains inventory of assigned staff IP phones; ensures all staff has a phone each shift

Performs other duties as assigned

Minimum Acceptable Qualifications Required:
1. High school graduation or equivalent

2. Any combination totaling three (3) years (36 months) from the following categories:

(a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience


(b) college coursework which included courses in business administration, communications, public relations or similar area of study as measured by the following conversion table or its proportional equivalent:

30 semester hours equals 1 year (12 months)
60 semester hours equals 2 years (24 months)
90 semester hours equals 3 years (36 months)
120 semester hours equals 4 years (48 months)
Preferred Qualifications:
Customer service experience in a hospital setting preferred. Excellent attendance and customer service skills required.

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

Documentation of high school completion (official transcripts, copy of diploma or GED certificate) may be required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago

Recruitment and Staffing

Human Resources Building Room 109

715 S. Wood Street M/C 862

Chicago IL 60612


When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application.

Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held.

Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application is not submitted by the close date, the applicant/employee will not be considered for the position.

When applying for this position, please make sure you select UI Health as the location.

For fullest consideration, the above mentioned requirements must be submitted no later than February 12, 2018.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

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